delivery & shipping charges
Delivery Terms
In general, domestic shipments are in transit for 5 - 7 days. Orders are usually processed within 2 working days of order placement. Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. You need to inform us via contacting customer care either through call or email.
Deliverable Pincodes Availability
Our courier services can revise their pin code services at any given point of time due to unavoidable circumstances. In this instance, our customer care team will get in touch with you for an alternate shipping address if possible. AQ Corporation holds the right to cancel the order in case of the provided pin code is non-serviceable.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider
Parcels Damaged In Transit
If you find the outer box of your parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Cancellations
Your Order Cancellation Rights
You are entitled to cancel your order before the order shipped without any questions asked. Once your order is shipped you can't cancel it. Incase your order is shipped and you still want to cancel you must inform us of your decision by email or call. You can also refuse the delivery. For prepaid order; refund will be initiated after the product is received back in our hub.
Fake delivery
In case your order is not delivered and it shows delivered in the tracking status than contact customer care or email with order id within 24 hours of the notification received.
Shipment Return To Origin
Our courier partner will try to attempt the delivery three times but due to any reason if the parcel is not delivered then the shipment will be RTO by our courier partner. For reshipment of the order, the customer needs to wait till the product is back in our warehouse (Non Cod). For COD orders customers can place fresh order.